PARENT ACADEMY CATALOG 26 Don’t see a service you need help with? Call: 313-267-8000 Online Bill Pay View Account Balance/Usage Establish an Online Account Start New Water Service Stop Service Leak Adjustment Deposit Refund Real Estate Closing* Billing or Meter Dispute* *Services being added this year Bill Pay Start New Water Service Stop Service Deposit Refund Real Estate Closing Billing or Meter Dispute Balance Inquiry Payment Assistance Address/Name Change Leak Adjustment Start New Water Service Stop Service Balance Inquiry Real Estate Closing Address/Name Change Landlord Account Setup Payment Drop Box (735 Randolph St. Detroit Bates St. Entrance) All Service Centers Permanently Closed DIVDAT Kiosks (50+ stations located throughout the city) dwsdkiosk.com Payments and Balance Inquiry PAYMENT LOCATIONS EMAIL [email protected] ONLINE SELF SERVICE PORTAL detroitmi.gov/paymywaterbill PHONE 313-267-8000 HOW TO ACCESS OUR SERVICES DWSD IS HERE TO HELP No One Has To Lose Their Water Service In Detroit Call Wayne Metro at 313-386-9727 Complete online application at waynemetro.org/DWSDlifeline The Detroit Water and Sewerage Department (DWSD) Lifeline Plan is Detroit’s new water affordability program. Once enrolled, your benefits are: • Get water shutoff protection • Have your past due balance erased for good • Receive an affordable fixed bill based on household income and size, and get up to 1,125 gallons of indoor water usage per household member per month • Eligible for minor plumbing repairs for high water usage DWSD has developed this water affordability program to keep everyone’s rates low. This is also why water conservation is built into the program. Once your water debt is erased and you are enrolled, please pay your income-based monthly bill. TAKE PART: Tap into the Lifeline Plan You Pay Monthly $18 $18 TIER 1 135% FPL* *Federal poverty level You Pay Monthly $43 $43 TIER 2 136% - 150% FPL* You Pay Monthly $56 $56 TIER 3 151% - 200% FPL* Number of People Living in the Household Maximum Annual Household Income 1 $18,075 2 $24,352 3 $30,630 4 $36,908 5 $43,185 6 $49,463 7 $55,740 8 $62,018 Number of People Living in the Household Maximum Annual Household Income 1 $20,385 2 $27,465 3 $34,545 4 $41,625 5 $48,705 6 $55,785 7 $62,865 8 $69,945 Number of People Living in the Household Maximum Annual Household Income 1 $27,180 2 $36,620 3 $46,060 4 $55,500 5 $64,940 6 $74,380 7 $83,820 8 $93,260 For water, sewer & drainage if your income is: For water, sewer & drainage if your income is: For water, sewer & drainage if your income is: Updated: 2.2023
